Games Monitor

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Will public services cope in 2012?

A third of customer services managers surveyed by the Institute of Customer Services say they expect London's public services to fail during the 2012 Games. I am not sure if they have taken into account the possibility that the Games will not attract the expected number of tourists and that many small businesses may take a holiday to avoid the Olympic fallout, thereby reducing the numbers moving around London.

It is also unclear whether these managers have included the coming public sector cuts in their calculations. These may well mean London's capacity to cope on an everyday basis, let alone during the Olympics, will be in doubt.

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